Privacy Policy

1. Privacy Policy & Responsible Person

2. Data Processed When You Visit the Website

When you visit FamilyVillaSanur.com, technical information may be processed automatically by the web server, hosting environment, security systems and WordPress installation in order to deliver the website securely and reliably.

This information may include:

• IP address and request information
• date and time of access
• browser and device information
• operating system
• referring page or URL
• pages and files requested
• technical error and security information

Server-log information is generally used for website operation, troubleshooting, security and abuse prevention. The exact retention period may depend on the hosting and security configuration.

3. When You Contact Us

If you contact Ayu by email, WhatsApp, telephone or another communication channel, the information you provide is processed so that your enquiry can be answered and, where relevant, your requested stay or guest arrangements can be discussed.

This may include your name, contact details, intended travel dates, number of guests, information you voluntarily provide about children or requested equipment, and the content of your messages.

Please do not send sensitive personal information unless it is genuinely necessary for your request.

4. Booking & Third-Party Platforms

FamilyVillaSanur.com links to independently operated third-party services including Airbnb, WhatsApp, Google Maps and Best Bali Adventures.

If you choose to use one of these services, that provider may process information under its own privacy policy, terms and technical systems.

FamilyVillaSanur.com does not control the technical data processing carried out on those third-party websites, platforms or applications.

5. Cookies & Similar Technologies

FamilyVillaSanur.com does not intentionally use advertising or behavioural-profiling cookies as part of the current website setup.

WordPress, the hosting environment, security tools or other essential website functions may use technical cookies or similar storage where needed for security, functionality or session management.

If non-essential analytics, advertising or marketing technologies are added later, this Privacy Policy and any required consent mechanism should be updated before or when those technologies are activated.

6. Google Search Console

Google Search Console may be used to monitor search visibility, indexing and technical website performance.

Search Console reports search-performance and website information supplied by Google. It is not used here as an on-page advertising or behavioural-profiling tool.

7. Sharing & International Data Processing

Personal information is not sold to advertisers.

Data may be processed by service providers that are necessary to operate the website or handle communications and bookings, such as hosting providers, email providers and third-party booking or messaging platforms chosen by the visitor.

Some service providers may process information in countries other than your own. Their own privacy terms and applicable legal safeguards govern that processing.

8. How Long Data Is Kept

Enquiry and communication data is kept only for as long as reasonably necessary to respond, manage a booking or stay, maintain appropriate business records, resolve disputes, meet legal obligations or protect legitimate interests.

Technical server logs and security records may have different retention periods determined by the hosting or security systems used by the website.

9. Your Privacy Rights

Depending on the law that applies to you and the processing involved, you may have rights concerning your personal data, including access, correction, deletion, restriction, objection or withdrawal of consent where consent is the legal basis.

To make a privacy request, email familyvillasanur@santifaller.org . We may need enough information to verify the request and identify the relevant data.

10. Data Security

Reasonable technical and organisational measures are used to protect the website and communications.

No internet transmission, communication method or storage system can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

This Privacy Policy may be updated when the website, service providers, booking processes or legal requirements change.

The latest version published on this page applies to future use of the website.

12. Contact About Privacy

For questions about this Privacy Policy or the handling of personal data on FamilyVillaSanur.com, contact: