THE SANTI ESTATE SANUR
Privacy Policy
This Privacy Policy explains how personal data may be processed when you visit PoolVillaSanur.com or contact The Santi Estate Sanur through this website.
1. Who Is Responsible for This Website
Ni Ayu Wulandari, publicly known as Ayu Santifaller, is the responsible person for PoolVillaSanur.com and The Santi Estate Sanur.
Email: poolvillasanur@santifaller.org
Phone / WhatsApp: +62 822 1000 50 22
2. Data Processed When You Visit the Website
When you visit the website, technical information may be processed automatically by the web server, hosting environment, security systems and WordPress installation in order to deliver the website securely and reliably.
- IP address and request information
- date and time of access
- browser and device information
- operating system
- referring page or URL
- pages and files requested
- technical error and security information
Server-log information is generally used for website operation, troubleshooting, security and abuse prevention. The exact retention period may depend on the hosting and security configuration.
3. When You Contact Us
If you contact Ayu by email, WhatsApp or another communication channel, the information you provide is processed so that your enquiry can be answered and, where relevant, your requested stay or guest arrangements can be discussed.
This may include your name, contact details, intended travel dates, number of guests, information you voluntarily provide about children or requested equipment, and the content of your messages.
Please do not send sensitive personal information unless it is genuinely necessary for your request.
4. Booking and Third-Party Platforms
The website links to third-party services including Airbnb, WhatsApp and Google Maps. If you choose to use one of these services, that provider processes data under its own privacy policy and terms.
PoolVillaSanur.com does not control the technical data processing carried out on those third-party websites or apps.
5. Cookies and Similar Technologies
PoolVillaSanur.com does not intentionally use advertising or behavioural-profiling cookies as part of the current website setup.
WordPress, the hosting environment, security tools or other essential website functions may use technical cookies or similar storage where needed for security, functionality or session management.
If non-essential analytics, advertising or marketing technologies are added later, this Privacy Policy and any required consent mechanism should be updated before or when those technologies are activated.
6. Google Search Console
Google Search Console may be used to monitor search visibility, indexing and technical website performance. Search Console reports search-performance information supplied by Google; it is not used here as an on-page advertising or behavioural-profiling tool.
7. Sharing and International Data Processing
Personal information is not sold to advertisers. Data may be processed by service providers that are necessary to operate the website or handle communications and bookings, such as hosting providers, email providers and third-party booking or messaging platforms chosen by the visitor.
Some service providers may process information in countries other than your own. Their own privacy terms and applicable legal safeguards govern that processing.
8. How Long Data Is Kept
Enquiry and communication data is kept only for as long as reasonably necessary to respond, manage a booking or stay, maintain appropriate business records, resolve disputes, meet legal obligations or protect legitimate interests.
Technical server logs and security records may have different retention periods set by the hosting or security systems.
9. Your Privacy Rights
Depending on the law that applies to you and the processing involved, you may have rights concerning your personal data, including access, correction, deletion, restriction, objection or withdrawal of consent where consent is the legal basis.
To make a privacy request, email poolvillasanur@santifaller.org. We may need enough information to verify the request and identify the relevant data.
10. Security
Reasonable technical and organisational measures are used to protect the website and communications. No internet transmission or storage system can be guaranteed to be completely secure.
11. Changes to This Privacy Policy
This Privacy Policy may be updated when the website, service providers, booking processes or legal requirements change. The latest version published on this page applies to future use of the website.
12. Contact About Privacy
For questions about privacy or the handling of personal data on PoolVillaSanur.com, contact:
Ni Ayu Wulandari / Ayu Santifaller
Email: poolvillasanur@santifaller.org
Jl. Tirta Yasa No.15A, Sanur Kauh, Denpasar Selatan, Bali 80228, Indonesia
Last updated: 30 August 2026
